ChannelReply for Zoho Desk

Zoho Desk already makes it easy to handle most of your support on one screen. All that’s missing is a great tool for ecommerce—something that can help Zoho with Amazon, eBay, Shopify, Etsy and more. Something like ChannelReply.

Learn more about our Amazon integration Try Zoho Desk for free

ChannelReply saves you from unnecessary clicking, typing, searching and shuffling. With fewer distractions, you can focus on delivering amazing support in record time.

Amazon Support Features

  • Count toward Amazon’s response time limits—even with auto-replies
  • Mark messages as “No response needed” inside Zoho Desk
  • Prevent agents from breaking Amazon rules with custom text blocking
  • Trigger review requests at the perfect moment

eBay Support Features

  • Answer messages and view order data without logging in to eBay
  • Contact any buyer directly through our New Order notifications
  • Take actions like approving cancellations or Resolution Center refunds
  • Get all critical notifications, from payment disputes to return requests

Walmart Support Features

  • Reply directly to buyer messages and even to Walmart escalations
  • Update shipping statuses and acknowledge orders
  • Process cancellations and issue refunds on returns
  • Use a wealth of order data to personalize templates, auto-replies and more

Newegg Support Features

  • Don’t just view order data—use it in rule conditions, templates, etc.
  • Cancel orders, issue refunds, edit buyer details and more
  • Choose whether or not to get tickets for each new order
  • See up to 10 of the customer’s most recent purchases

Back Market Support Features

  • See the message, view order details, and craft your reply on one screen
  • Build autoresponders that mark messages as Answered in Back Market
  • Opt in or out of New Order notifications
  • Validate items, issue refunds, and upload tracking info from Zoho

Etsy Support Features

  • Pull Etsy messages and order details into Zoho Desk
  • Reply from Zoho to email your Etsy customers, or jump straight to the conversation on Etsy from any ticket
  • Complete orders faster by uploading shipping info from Zoho
  • Automatically personalize your templates with order info

Important Notifications

ChannelReply can help you get all your important marketplace notifications, including:

  • Amazon A-to-z claims
  • eBay cases, cancellations & disputes
  • Walmart returns & escalations
  • New orders
  • All other normal email notifications

Detailed instructions and video guides make sure setup is painless. Start your free trial to launch our setup walkthrough or check out our how-to article here.

Scrap your scattered messaging systems. Use Zoho Desk for Amazon, eBay, Shopify, Etsy, Walmart, Back Market and Newegg customer service. All you need to put it together is ChannelReply.

Manage all your marketplace messages from the helpdesk of your choice.