ChannelReply calms the chaos. Handle more of your customer service without leaving Zendesk, and get back the time you need to make more sales.
Learn more about our Amazon integration Try Zendesk for free Referral link: ChannelReply may receive compensation if you use this link to sign up for Zendesk.
ChannelReply doesn’t just deliver messages. It integrates directly with Zendesk and marketplace APIs, creating customer service nirvana.
Rest easy with autoresponders that count toward Amazon’s 24-hour response time
Finish fast by marking messages as “No response needed”
Get more positive feedback with the built-in “Request a Review” button
Take control using advanced threading and notification settings
Give each support agent a unique login in Zendesk
Harness the power of Zendesk business rules and macros to reply swiftly and easily
Manage returns, cancellations, Best Offers, and Resolution Center cases without opening eBay
Contact buyers directly by replying to messages, feedback alerts, and even order notifications
Get even more Shopify data in Zendesk, including carrier info and item SKUs
Use 25+ Shopify placeholders in Zendesk macros, autoresponders etc., including Item Title and Tracking ID
View all order details from any of your stores in a single one-page sidebar app
Handle Shopify cancellations, full and partial refunds, order updates and more
Reply directly to escalations without copying & pasting the customer’s email address
Acknowledge orders and update shipping statuses
Manage returns and cancellations from inside Zendesk
Auto-personalize your replies with 20+ Back Market order fields in Zendesk macros
See full order info right beside each message—no popover screen needed
Validate orders, upload tracking info, and issue refunds
Receive Back Market order notifications in Zendesk
View 50+ order details while replying, not just a few highlights
Build personalized autoreplies that count as human responses
Cancel orders, remove individual items, or upload shipping info
Get notified about all orders, only non-SBN orders, or no orders
Get all your Etsy messages and order details in Zendesk
Reply to Etsy customers by email, or jump directly to the same conversation on Etsy
Upload shipping info to complete orders without leaving Zendesk
Critical Notifications
Get all your critical one-way messages in your Zendesk account. With just a few tweaks to your marketplace settings, you can receive all your important notifications, including:
- Amazon A-to-z Guarantee claims
- eBay Resolution Center cases
- Walmart escalations
- Return requests
- All the other messages you need to keep your customers happy!
Connecting your Zendesk account to ChannelReply typically takes less than three minutes. See our Zendesk integration instructions to find out how it works.
You already know that Zendesk is awesome. How much more awesome would it be if you could handle support for Amazon, eBay, Etsy, Back Market, Newegg, Shopify and Walmart there? All you need is a ChannelReply account.
Manage all your marketplace messages from the helpdesk of your choice.
Automate eBay & Amazon feedback requests.