You shouldn’t have to search for the last message a buyer sent you. ChannelReply connects your ecommerce messages properly and brushes off unwanted text and links. Messaging is clean, simple and easy.
Every marketplace is buzzing with tiny annoyances. Chase them away with ChannelReply.
- Mark Amazon messages as “No response needed”
- Approve eBay cancellations and refund eBay returns
- Reply directly to Walmart escalations and eBay, Shopify & Etsy New Order notifications
- Validate or refund Back Market purchases
- Remove items from Newegg orders
Unanswered customer questions can pull you down like quicksand. Build your own custom Help Scout autoresponders for Amazon, eBay, Shopify, Walmart, Etsy, Back Market and/or Newegg instead. They can even count toward Amazon’s 24-hour response time!
Send marketplace data to Help Scout’s Custom Fields and invent incredible time-saving Workflows. Use specifics like what the customer ordered or where they’re located to:
No explorer goes far with their gear in a jumble. ChannelReply gives you full control over which mailbox each marketplace account is connected to. Plus, you can set unique tags for every account, so you’ll always know where your messages came from.
Stay in the Know
Buyer messages are crucial, but so are marketplace notifications. We make it easy to get everything you need:
- Amazon return requests, A-to-z claims and more
- eBay orders, cancellations, returns, disputes, offers, and Resolution Center cases
- Shopify orders
- Walmart orders, returns and escalations
- All standard one-way notifications
ChannelReply’s Help Scout integration is the ecommerce support solution you’ve been looking for. Manage all your marketplace messages from the helpdesk of your choice.